Personal Summary

Enterprise enablement and program leader who plans and delivers large-scale business enablement and modernization. Expert at coordinating Finance, Operations, IT, and Supply Chain to align scope, mitigate risk, and land outcomes on time. Owns execution roadmaps and governance (RAID, stage gates, decision forums), with KPI/benefits frameworks to measure value and close performance gaps. Leads change and adoption with HR, business leaders, and partners—focusing on readiness, training, and sustained utilization. Builds standards, toolsets, and repeatable practices (Agile/hybrid, Design Thinking, Lean) that raise delivery quality in complex environments.

See Experience

Experience

Director, PMO – Enterprise Systems & HR

Rogers Communications — Toronto, ON • Jun 2022 – Present
  • Led the enterprise enablement portfolio for a $150M modernization spanning ERP/HCM/CRM/SCM; aligned initiatives to digital transformation goals and BU priorities.
  • Owned execution roadmaps and programme governance—stage gates, integrated plan, and RAID—to drive informed decisions and timely delivery across Finance, Operations, IT, and Supply Chain.
  • Implemented a value-realization framework (KPIs/OKRs, benefit baselines, variance reviews) to measure outcomes and close performance gaps.
  • Directed enterprise change & adoption with HR and business leaders (readiness, training, comms) to ensure lasting utilization.
  • Managed systems integrators and key vendors—procurement support, SOW/SLAs, performance reviews, and commercial compliance tied to outcomes.
  • Standardized enablement practices (Agile/hybrid, Design Thinking workshops, Lean improvements) and published playbooks/templates to raise consistency and speed.

Director, Business Management Office (Personal & Business Banking Technology)

CIBC — Toronto, ON • Jan 2020 – Jun 2022
  • Directed cross-functional enablement for enterprise banking platforms, coordinating Product, Operations, Risk/Compliance, and Technology to deliver regulatory-grade transformation.
  • Established execution governance—RAID, dependency control, stage gates—and maintained an integrated roadmap from initiation through implementation.
  • Deployed benefits & KPI tracking to evidence value realization; produced executive MI on spend, progress, risk posture, and outcomes.
  • Led adoption programs for major releases (readiness, training, comms) to accelerate activation and sustainment.
  • Governed vendors/integrators for scope, quality, and commercials; optimized vendor mix and controls, contributing to ~$2M in annualized run-cost reductions.
  • Introduced enablement standards (Agile/hybrid, Design Thinking, Lean) and created delivery playbooks to improve predictability and quality.

Education

  • M.A.Sc. — McMaster University, Hamilton, ON
  • B.Eng. — Ontario Tech University (UOIT), Oshawa, ON

Certifications

  • Project Management Professional (PMP) — PMI
  • Product Owner Certification